About SparkRidge Consulting

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At SparkRidge Consulting, our mission is to strengthen the team who shape the client experience and equip them with the structure, processes, and confidence needed to communicate clearly, deliver consistently, and build long-lasting, strategic relationships.

With more than 60 years of combined leadership in strategic planning, budgeting and forecasting, client retention, and organizational development, our team brings deep experience in strengthening the functions that drive the client experience. We excel in helping businesses increase revenue through effective account planning, renewal strategy, and proactive client management.

Our background spans operational relationship management, project management, risk mitigation, and contingency planning—giving us a holistic understanding of how strong teams and strong processes create predictable outcomes.

SparkRidge sets itself apart by focusing on the business of service delivery, not technical execution. We help organizations build mature, relationship-driven client-facing functions—Account Management, Client Success, Project Management, Onboarding, and strategic alignment roles—so they can operate with clarity, consistency, and confidence.

By elevating people and processes, we enable businesses to improve retention, strengthen client trust, and become true strategic partners to the clients they serve.

Our approach centers on strengthening the teams and processes that shape the client experience. We help organizations align their operational strategy with business goals, develop relationship-driven client management practices, and create the structure needed for consistent, predictable outcomes.

We provide fractional strategic leaders—across roles like vCIO, Account Management, Client Success, Project Management, and Onboarding—to guide long-term planning, improve communication, and support the delivery of a cohesive client journey. Our work enhances onboarding efficiency, improves account health, clarifies renewal processes, and ensures teams have the frameworks they need to operate proactively rather than reactively.

By combining executive-level insight with proven operational and customer success methodologies, we help organizations mature their service delivery, strengthen client relationships, and increase retention. Our focus is not on technical execution, but on empowering the people and processes that drive trust, loyalty, and long-term business success.