About Spark Ridge Consulting
Our Mission
At Spark Ridge Consulting, our mission is to strengthen the team who shape the client experience and equip them with the structure, processes, and confidence needed to communicate clearly, deliver consistently, and build long-lasting, strategic relationships.
Meet Our Founders
Complementary Leaders. Unified Strategy. Measurable Impact.
SparkRidge Consulting was founded on a simple belief: organizations deserve both visionary IT leadership and disciplined operational execution — not one without the other.
Diana Harris and Kristie Kennedy bring a rare and highly complementary blend of expertise that bridges strategy, structure, and scalable delivery. Together, they offer clients something few consulting firms can: forward-looking IT vision supported by operational rigor and client-centered execution.
Diana Harris
Co-Founder | Strategic IT & Transformation Advisor
Diana Harris is a strategic IT advisor and co-founder of SparkRidge Consulting, where she helps MSPs build disciplined, client-centric operating systems. A seasoned vCIO and Lean Six Sigma Black Belt, Diana specializes in transforming fragmented service environments into aligned, scalable growth engines.
She led the integration of multiple MSP divisions into a unified Customer Success organization — coaching teams that historically operated in silos and implementing the vCIO University methodology to establish structure, accountability, and measurable performance gains.
Known for her direct insight and systems-first thinking, Diana helps leadership teams see around corners — strengthening QBR execution, technology roadmaps, forecasting discipline, and renewal confidence while eliminating hero dependency.
She speaks on strategic account leadership, MSP operating maturity, and the leadership discipline required to align teams around sustainable growth.
Kristie Kennedy
Co-Founder | Operational Excellence & Client Success Architecture
Kristie is a strategic operations and client success executive with more than two decades of experience transforming service organizations from reactive execution to performance-driven maturity. Her expertise centers on building scalable frameworks that support sustainable growth.
Kristie specializes in building and leading Customer Success functions, formalizing quoting and SOW governance, and restoring operational integrity inside PSA environments such as ConnectWise. Her expertise lies in creating the frameworks, workflows, and accountability rhythms that ensure execution supports strategy — not undermines it.
Known for her precision and process clarity, Kristie aligns internal systems with client-facing commitments, ensuring that growth is sustainable, predictable, and scalable.
The SparkRidge Difference
Operational Excellence & Client Success Architecture
Where Diana defines the strategic direction, Kristie builds the structure that supports it.
Where Kristie strengthens operational alignment, Diana ensures technology vision drives measurable growth.
Together, they deliver a full-spectrum advisory model — combining IT strategy, process discipline, client advocacy, and scalable execution.
This dual leadership model uniquely positions SparkRidge Consulting to help SMBs and MSPs move beyond reactive service models and into intentional, growth-oriented performance.
Let's Strengthen Your Client Experience Together
Book a Strategic Discovery Session with SparkRidge
A strategic conversation focused on your teams, processes, and operational maturity.
What We'll Discuss:
- Your current operational challenges
- Client-facing team structure
- Process maturity
- Retention & renewal strategy